Blackboard
Regent University currently uses Blackboard 9.1 to engage its students outside its physical campus. Blackboard helps make learning more effective in and beyond the traditional walls of a classroom. Breathing life into educational content. Bringing efficiency to day-to-day tasks. Empowering users with tools to engage in learning. Promoting collaboration and streamlining processes.
If you are experiencing any issues with Blackboard please look at the questions below for answers. If you cannot find the information you are looking for please contact the Help Desk or use our Blackboard Support Request Form.
Frequently Asked Questions
- Blackboard says that my exam is already in progress. What should I do?
If you were working on an exam and your computer froze or your browser stopped responding this will result in Blackboard stating that your exam is "Still in Progress". To correct this you will need to contact your professor and have them unlock the exam.
The Help Desk cannot do this, please only contact them about this issue if you have already attempted to contact your professor.
- What web browser should I use?
The IT HelpDesk highly recommends using Mozilla Firefox 4.0 or higher. Firefox is an alternative web browser that runs very smoothly with Blackboard 9.1. You can download Firefox by going to
Firefox.com and then clicking on the large, green, button on the left labeled "Firefox Free Download." A number of common issues that students and faculty run into, regarding Blackboard, can be resolved by using Firefox.
- I am enrolled in a course in Genisys, but it isn't showing up in Blackboard, why?
Most of the time, when a course is not showing up in Blackboard but it is showing that you are enrolled in it in Genisys, it means that the course is not currently made available. This often happens when a student enrolls for a course but the instructor has the class still marked as unavailable so that they can finish updating their content (i.e. uploading the syllabus, tests/quizzes, handouts, etc.).
- When Copying/Pasting from Word why does my post disappear or display incorrectly?
Pasting content from a Word document can result in problems, including display errors, formatting gone awry, and strange characters appearing on the page. This is a result of excessive code use by Microsoft that other programs cannot interpret correctly.
We have installed a new mashup tool to help resolve this issue without requiring re-typing items into the text editor or using another tool to strip the code.
Instead of pasting your Word content directly into the text editor, you will call up the "Paste from Word" mashup tool All you have to do is select the tool (click the mashup icon
and select "Paste from Word", paste the Word content into the box and click "Submit".
While you might not notice any difference on the front end, the Word code has been removed and this is what frequently causes problems. You might have to clean up a few items, such as extra line breaks, but your content will generally be ready to go.
- Why do I only see the Announcements section when I go into my course?
If you enter your course and your Course Menu is missing, it typically means that it is just minimized. There is a small tab on the left that you need to click on. Once you click on it, the Course Menu should appear.
- Why is Blackboard showing in Spanish or another language other than English?
From time to time Blackboard can appear to be in a different language than your normal default language when you log in. To change the language you will need to click on the link on the top of the screen that says "Mis lugares" it will be the link directly to the right of your name. After the new window opens you will need to click on the first link below the grey image of a person. It may read "Informacion Personal". Then click on the second to last link, "Cambiar la configuracon personal". Next to the second option on this new screen is a dropdown menu. Open this menu then select the language you prefer.
If you are having trouble setting your language please contact the
Helpdesk.
